For products purchased from , we offer a limited warranty (excluding gift cards). The limited warranty is non-transferable. The warranty applies to faults and material defects. The date of sale of the product is subject to the actual date of receipt, and the consumer should retain the receipt documentation as proof. With the official purchase invoice and warranty, the warranty period is 12 months.
The warranty details are as follows:
(1) The warranty period is calculated from the date of receipt and lasts for 12 months.
(2) The warranty round-trip freight must be paid by yourself.
(3) The product must be in normal use, such as the failure of the machine, verified by the company's technicians, when it can be repaired or replaced free of charge Replace parts (damaged parts should be returned to the company for inspection).
(4) Consumable accessories are not included in the maintenance scope (data cable, charging head, bearing, keycap ACC)
No warranty given
1) Exceeding the quality assurance period;
2) During the warranty period, due to improper use or man-made damage, scratches, product deformation, damage to electronic parts, improper operation, improper testing Or any accident caused by external causes of the product (including overheat, humidity, power failure, power surge or natural disasters such as earthquakes, lightning strikes, fires, etc.) Damage caused by non-product quality problems such as defects or defects;
3) Wrong wiring or use of wrong voltage, causing any electronic parts in the product to be burned or damaged;
4) Use or store under abnormal environmental conditions, such as temperature, humidity, air pressure, chemical environment, etc. beyond the normal range.
5) Damage caused by improper use, maintenance and storage by consumers 
6) Surface damage, and the appearance of dust and dirt caused by the customer's use environment;
7) failure caused by unauthorized maintenance without maintenance;
8) This limited quality assurance does not include packaging consumables, products and accessories that are not produced by us, and other hardware that is not compatible with our products The software causes compatibility problems;
9) Failure caused by the use of pirated software, third-party software and viruses that have not been certified and published by relevant field testing and certification bodies Or damaged;
10) Bundled sales and accessories not produced by us;
11) Serial number, part number does not belong to the original supplier's label
12 Serial number, part number defaced, altered or deleted
13) Other labels cover any position of the original supplier's product information
Note: If it is displayed as "Delivered" on the courier company website (eg: DHL) for more than 1 month, the delivery details on the courier website will be deleted. express
The company will not provide us with any compensation for these orders, which is why if the customer is not notified by email after 1 month of "delivery" on the courier website
We investigate the package and we will not be able to provide any refunds.
National use restrictions
The electrical codes and standards of some countries/regions, provinces/autonomous regions/municipalities directly under the Central Government are different from those in this manual. Product installation and Use should comply with local regulations.
If you have further questions, please feel free to send us an email to thank you.

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